Refund policy

Return Policy

We want you riding with the right parts. If something isn't right, here's how returns work.

Return window

You have 30 days from the date of delivery to return an item for a refund. Items must be unused, uninstalled, and in their original packaging with all tags and hardware included.

Return shipping & restocking fees

Return shipping is the customer's responsibility unless the item arrived defective or incorrect. Special-order, electrical, and opened-package items may be subject to a restocking fee, which will be disclosed before your return is processed.

How to start a return

Contact us through our Contact page with your order number and the item(s) you'd like to return. We'll confirm eligibility and send return instructions.

Refunds

Once we receive and inspect your return, we'll issue a refund to your original payment method, minus any applicable return shipping or restocking fees. Refunds are typically processed within 5–10 business days of receipt.

Defective or incorrect items

If your order arrived damaged, defective, or wrong, contact us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@westfieldmoto.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@westfieldmoto.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@westfieldmoto.com.

s right away — we'll cover return shipping and get it corrected at no cost to you.